First of all, this has been the worst experience of my life...
The first day I came in I signed up for a membership and a training program. It's almost three weeks now and I never received what I paid for. They schedule multiple appointments and the trainer never show up. They lied to me several times and this has become a waste of time.
I requested to Eric Ganow the manager at Fitness Connection in Mesquite Tx to cancel the membership and the training program and a full refund. I also asked him for an email confirmation for the cancellation. He said he will cancel both that same day but won't be able to refund anything. So he was able to charge me almost $400 the day I signed up but he is not able to make a refund for a service he never provided. But guess what it's 3 days since the cancellation request and I never received any email from them and instead they charged me another $10. What a joke, right?
I think they do this on purpose. They know what they are doing and this is not right.
I wrote and email to the address they show on their website
[email protected]… but does not work, that email address does not exist.
This business and their people are not serious. I DON'T recommend this gym at all and I give them 0 stars...