MyBSWHealth Hack 7.0.4 + Redeem Codes

As another patient said before this USED to be a great app. My husband and mother could go on and look at labs, visit notes, etc. it’s ridiculous. I have been diagnosed in October of 2017 with a new illness. I’m seeing multiple providers for this issue. I required about 10-12 vials of blood to be drawn. I have a port because my veins are useless. So 2 of my other specialists sent lab requests over to Texas Oncology because they drew from my port. These were extremely important tests. It’s been over a month and not only have the labs not posted but there was no mention of my low iron that I have treatments for. In addition my physician got a little agitated saying that having all those tests run there was not going to work. He said he doesn’t read those labs and since it’s under his name he could be liable. Well, ok they are the ones who suggested this because it’s nearly impossible to draw from my veins. So I’m kinda stuck. I’ve sent messages thru this ridiculous “portal” which was the one thing baylor had going for it and now it’s useless too. Lastly I have a patient portal thru Texas Oncology and it’s no better. I don’t know what happened but it’s a real shame and disappointment because you can never get info by calling dr or nurse. Standard is “ let me pull that up and I’ll call you back or I’ll send results to your email. You are forgotten before the phone hangs up!

It’s a valuable tool in many ways. It shows me the appointments I have coming up. It lets me send and receive messages to my providers whose response rate is phenomenally prompt. It reminds me which key health tasks have been done or need to be done in a quick visual. I’m able to add my flex card and make payments. I was with another practice for eight years which used Healow. Healow was not as easy to use nor as comprehensive. There were messages that my provider sometimes missed. I was almost going to return to that practice because familiarity, ya know? Their appointment availability was usually quicker to see my provider but this app was a key factor in deciding to stay with the BSW
Health system. Every provider I see can access all my records and I can easily, too. I can see the after visit summary. The doctors follow up with me in ways and I feel in control of that information in ways that I did not feel with the other practice.

Ever since the most recent update, I am unable to refill medications. All medications that are under the “Prescriptions Ready to Refill” will not let me refill. If I click on ANY of them (and I have several) it first takes me to the appropriate page, “BCS Pharmacy” - shows me a list of everything I have available to refill (all of which show that I do, in fact, still have refills on the medication, and then when I choose one of them to refill, again, it takes me to the next appropriate page “Prescription Details” (where it also shows I still have refills for whatever medication), BUT THEN when I click on “Order Refill” it takes me to a completely white page except for the words “THERE ARE NO PRESCRIPTIONS READY TO REFILL” …and that’s it. Wham, bam, thank you ma’am, …nothing.

Please fix this ASAP - people depend on this app now to easily and quickly be able to order *life-saving medications.* Mine are not quite as critical as that, but they are extremely important and without some of them, my body is unable to function appropriately which affects every aspect of my life, including my job.

Thank you beforehand for what I know will be your extremely timely response and fix to this major problem!

As a patient since 2009, the new centralized answering service to contact any of the BSW doctors and their staff to get any information is an awful inconvenience. I can appreciate the savings you are seeking as one who participated in the creation of a Shared Services for accounting, but the quality of communication for the patients to their medical staff within BSW has nose dived. The individuals answering the phones have no idea what’s going on or how to answer any questions specific to which Dr’s office you’re trying to reach. Returned calls from those offices are spotty and the time delay’s create an extensive inconvenience. On multiple occasions I was given a lengthy website address to TYPE IN to get to a form; it’s almost like BSW doesn’t want to help or answer any questions. Like you, I’m a business professional that is very computer savvy, and it’s still near impossible to get all the backslashes and dashes correctly typed while someone is barking it at you. To me, it seems like you have set the clock back on the use of technology to centralize information and made for a horrible customer service experiment that will make me think twice about where my family and I go next for treatment. This consistently happens, all the time!

Do better!

Honestly I don’t know how I managed my five daughters’ medical needs before this app was available for full clinical services ranging from refills, appointments, records and more! Now with the recent update it seems that we can start e-visits which means we’ll make the 2.5 hour commute from San Antonio much less frequently, saving even more time and increasing the expanding conveniences offered by the app to the general public! I have maintained my childrens’ medical care with Scott & White for 17 years now and considering their excellent staff of pediatricians, and their optimal performance of medical services, it’s been worth the extra time and effort needed for the past five years since we relocated out of the area to keep them under the S&W family medical care program! So not only do I recommend S&W but it’s app also deserves a hands down, five star, two thumbs up review imo!

Anything looking like a Instagram screen is an automatic sign of a lack of seriousness. Critically, I can’t print or make digital copies for email attachments of test results in a business document format. Jpeg pictures of several pages of what should be a two page business style document is a serious limitation.

Why? I have non-Baylor physicians who need to see the professional medical level documents, my chart effectively, in order to avoid duplicated tests and keep my treatment plans with them current. I am own medical care coordinator. I need help on this not hip graphic hubris.

Speaking of: use the entire screen. Present my information in the largest, boldest and highest contrast form possible. Many of us use the puny screens on phones or tablets (don’t even think of responding with device accessibility settings) and need your best graphic presentation in the original form. Medical stuff is serious business and should look like it. Forget flash, bling and style. It is, after all, my information and I pay you to present it as well as create it. It’s time for you to meet this requirement with business and scientific clarity.

It’s been awhile since I’ve used this app, and I wanted to try and see where my blood lab results were versus where they are now (recently started to eat better and exercise and I’ve lost almost 30 lbs). I can’t see anything at all. When I log in, it gives me an ‘Error: 50’ message but continues through to the app. I can’t see anything. No messages, no due balance, nothing. The only things I see are ways to add pharmacies, and the nearest pharmacy to me. When I tried to Find Care, it let me search only to show me a glimpse of the search results, then glitch and make me have to restart the app to try again only for it not to work again. I even tried deleting the app and reinstalling, yet I get the same problem. I’m not sure what happened between the span I wasn't using this app, but it’s useless now. I really wish they would’ve left this app as it was. It was a great app that had a lot of information at your fingertips before and now it gives you absolutely nothing.

I won’t be using this app anymore until I can actually use it again. For now, I’m deleting it from my phone. Very disappointed.

Enough cannot be said about the super quality of service you will experience at any of the Baylor Scott White clinics or Hospitals Their physicians, nurses, staff and volunteers are there with one purpose and that’s to make sure You receive the best medical, personal assistance,and relationship necessary to make your needs met with the utmost respect and care necessary; so when go home you have the satisfaction that Baylor Scott White knows you! A patient and not a Number You have a Doctor or PA and Nurse who genuinely cares.
And, with My Chart, where ever you travel you have your records at your fingertips. Hassle free. I almost forgot short on cash , inquire about how they can help in that time of need. We never know when we that unexpected can happen. So Ask! I am sure your needs are important to Baylor Scott White. I am proud to be a patient of 4 their finest physicians.

The app is next to useless except for marketing. It says you can send messages but it’s misleading. It’s only good for finding more business/keeping you coming back to them. If you need to send a message forget it. Like if you need a copy of your medical records, for example, you have to find a recipient to send to send the request to.

The only good thing this app provides is a phone number. All this wonderful technology blah blah comes down to having to call someone on the phone and you know how that goes. You call, hold, ask a question, hold, find out you need to call yet another number, hold, oh wait they’re out to lunch, call back and hold later. You’re better off to delete this app and Google the phone number. Oh well, it does show a few test results but what good are they? What am I going to do with that? It just encourages another friggin appointment which is all they are after.

It’s ridiculous in this day and age that we have to to call someone live for a simple question. Two people have to stop whatever they are doing at a certain time and connect over the phone. How archaic is that?

And why would I want to go back there when they spilled debris in my gi tract during a gallbladder op requiring a second operation the next day? Or was it the excellent diagnosis of “You’re stressed out, go home and relax” only to be doubled over days later? Or not getting any pain relief because doctors are terrified and 100% submitted to ignorant politicians.

I have been very happy with my care @ BSW Starting with the front desk have to say they are polite conscientious and caring.. Dr Patel was wonderful! Intelligent
With good communication skills which is so important as a patient seeking care so completely comfortable even when discussing a problem. Showed respect to all others she worked with .. if I had a concern she listened and used common sense …
I recommended her to others .. her staff worked as a team even when I preferred
Another person to administer an injection that I was more comfortable with from previous shots.. I trusted that if that was not possible she would have not obliged..
Very professional behavior even when busy
I will miss her !! Hoping Dr Kim is all these things too.. last but certainly not least I
Really appreciate the organization skills of BSW as well as even the people that set up
Your follow up procedures and appointments .. one last thing a few issues that did come up were handled professional nobody blamed others or passed the buck they just seamlessly seemed to handle it like adults and solved the problem and communicated with problem
Solving skills …you don’t see much of that in other health care organizations…
Clinic and hospital staff thumbs up.