Kaiser Permanente Hack 5.18 + Redeem Codes

The app makes things very easy for me I’m not very tech savvy yet my doctor reads my texts/emails more often than they do voicemails.
The provider is able to have direct contact with me and speak to me directly through the emails and phone options are always open but sometimes they may need to get back to me over the weekend or late night and when I wake up or later or that evening they’ve acknowledged the email sometimes just in a few minutes and I like having that direct access to my doctor it makes it easier. There are times that I felt like the clerk(not speaking ill will of anyone) has not delivered the message with the passion that I would’ve spoke to the doctor concerning my issue/problem and it eases the anxiety/worry that I may have knowing that my doctor is using their eyes and can hear me and my concerns versus through a third-party. The medication reminders on the app helps me to keep up with my routine refills as well as new medication list. I’m able to view my test results as soon as they come out versus waiting for a callback and what’s even more convenient is that the test results come with an explanation/understanding of the numbers or the information concerning the test and I’m able to compare notes, test results from last year versus test results from this year for better health management.

Thank you
Charisse Lee

This app has mostly worked great for me. I like that I can view my test results as soon as they come in without having to wait for someone to call me with them. Also being able to order medication refills to be payed for and sent by mail is a huge time saver.

The one suggestion I would make is to improve the reviewing past visits function under my medical record. If you want to view anything earlier then the last 7 or 8 visits you click on the bottom of the screen to load more visits. Let’s say you want to view two consecutive visits from 1 year ago. So once you find the one you want after clicking multiple times to load more visits and you view it then you have to hit the close button. However it then takes you right back to the most recent visit you had and then you have to go through the process all over again of clicking on load more visits till you get to the one you want. Instead of being able to go back to the first one you viewed and then be able to right away click on it you have to click so many more times just to get back to visits you need. There should be a search function by date or even month or year so you don’t have to spend so much time to get to the visit you want nor make it a multi step process to view multiple visits from around the same time. I just spent 10 minutes trying to find one visit from 2016 - it shouldn’t take that long.

If this one function were improved I would give it 5 stars.

Not sure why the app is rated 3.2 out of 5 but I personally have never had a problem doing anything on here. There are a few different things that could be improved upon but I am confident that with time these issues will be improved upon, fixed, and worked out. I think that society has grown a custom to such rapid roll out of tech that they tend to forget that things like this take time to get everything just right. Nothing is perfect, and to roll out a healthcare app on such a massive scale like this, I couldn't imagine that it would be an “easy” task.

As For some constructive critiques, I would suggest maybe adding a way to search for lab results by date, test type, location, etc.. this would be a helpful feature (*the last time I checked there was no such feature, I apologize if one has been added recently.) Second suggestion would be to add a feature that shows the patient whether or not their Dr. read their message.

But all-in-all i like this app, it has made my life a whole lot easier and I appreciate the hard work that it takes to bring this to scale.

Alright the app is cool and it’s very helpful from all the different things it offers. But who in there right mind from the creators thought it would be a good idea to not translate what you are being tested for in the test results page. When a blood/Urine test comes in you get the actual scientific term for whatever it is they tested for like they expect you to understand what your reading. Instead you either search up the term yourself or wait for them to call you to tell you the results of said test.

Other than that the app is great and easy to use. Everything you need is organized wonderfully and there isn’t alot going on so you don’t get distracted by things you care nothing about.

I will gladly change my 3 stars to 5 once they change the terminology for the different things they test for from the bacteria or infection to what most people know it as. I had gotten a blood test for a stomach ulcer and when I read my test results it made me more scared than before until I had gotten a call for them just to tell me everything came back fine. I did not go to school nor did I study lingo for different bacterial strains so I don’t know why I need to be belittled by having another human adult “dum it down” because I didn’t understand what a word they learned in their 4th year of college meant.

I used to have Kaiser in Southern California and I absolutely loved the experience and most of all, the app and how simple and convenient it made everything. I just got Kaiser again up in Northen California and downloaded the app. The appearance is totally different than it used to be (I assumed it was a SoCal to NorCal thing but upon reading reviews it seems they recently redesigned it). I keep getting email and push notifications that I have new lab results but every time I try to check them in the app it loads for a few seconds and then just displays a blank white screen with my name at the top. I’ve tried closing the app and reopening and I’ve tried it at different times of day on multiple days. I even tried using the link provided in my email and logged directly onto the site through a browser but it just sits there saying loading for ages and never actually loads my test results. Today, I just tried to send a message to my doctor to explain I can’t access any of my results and see if she can have them emailed directly to me, but suddenly it won’t load any of my messages and won’t let me compose a new message until it loads. I’m really disappointed with this app now. Hoping it’s all a bunch of kinks you just need to work out with the redesign and that the app will be better than ever soon. Please look into these issues ASAP. Thanks!

The app sometimes displays a badge notification, but when I open it, there’s absolutely nothing new to warrant it, and whenever I get to the messages tab, instead of showing me the latest messages at the top. It loads it correctly, then scrolls all the way down to the bottom for some odd reason. Instead of just tapping a new message like I do in the iOS Mail or Gmail apps, I need an extra step. Sometimes, it won’t allow me to fill the subject line when composing a new message, thereby preventing me from sending all-important, health-impacting emails at all. That should be fixed, or perhaps subject lines should be made optional. It also doesn’t switch to landscape mode for easier typing on my iPad. The standard for iPad apps is to offer both orientations.

The only reason I use this app is that my doctors outright refuse to email me outside of it. This app is a hassle and a half. Were it optional, I wouldn’t use it. If a company forces clients to use a proprietary service (like its own email), it should at the very least rival the services it keeps one from using. iPad Mini 5th Gen

The app/email is my only point of contention with KP. The rest of the services I get are great. Thanks for reading my nonsense. I hope your days goes well if not better.

You can’t really order your meds through the app. Everytime I’ve done this it’s not gone through correctly. I have text alerts on so I won’t run out of meds, yet the last 3 months after receiving the texts I immediately put my prescription through for delivery. I make sure to hit every confirmation button to make sure it gets sent through yet it doesn’t work the first time. Once I did it 3 times in a row to make sure and it STILL didn’t send my meds. I notice after about a week that my meds haven’t been sent yet (didn’t receive the text about it) so I go back to the app and see when I refilled last (KNOWING I just put my prescription through a week beforehand) yet it doesn’t work. Everytime it acts like I haven’t put the order through. So a week after my reminder text I put the prescription through AGAIN and for some reason it works every time. After a week. Why? The app shouldn’t be bugging like this. People need their medication. I don’t have a car to pick up my medicine or I would just do it that way.

If it wasn’t necessary, I would have deleted it. It’s unreliable, the information on it is often inaccurate, you can’t do everything you need to on it, and they never fix it. I reorder prescriptions and I get a notice of a delay and 2 weeks later my prescription has to be reordered. No explanation or anything. I had a doctors appointment but got Covid so after I filled out my pre-appointment screening, I was told not to go to it. No one ever told my doctor and 3 hours later she called asking why I missed the appointment. Kaiser is the best and worst of everything. There is no in between. I love that there’s an app and I can reorder my prescriptions on it, but the the information on the app is often unreliable and not communicated to staff. And that means things you do on it often don’t matter

I just tried to sign into it. I got a popup asking me to go paperless, which i signed up for over a year ago. The app froze when I closed the popup. I restarted the app. Same thing happened. This is the type of thing that happens almost everyday with this app.

I have used the Kaiser app for many years, and have always appreciated Kaiser’s efforts to bring into a mobile experience a myriad of functions and features. Unfortunately, the design simplicity of it has, in my opinion, devolved, especially as it is less intuitive as to where things are to be found. Frustrating.

But my biggest complaint regarding the app is it’s stability and the fact that one can’t save, nor does the system do it, ones messages while being composed. I’ve spent 20 minutes crafting a short concise message to my doctor, hit send, system fails, and there is no way to save the message. In short, you lose the message. I now am starting to draft my messages outside of the app, and then copying and pasting into the app. A laborious, poor user experience. The Kaiser system doesn’t even allow you to copy a message after you’ve drafted it, in case it gets lost again when you hit send and the send fails.

I love Kaiser in so many ways. The app isn’t meeting the standards of the rest of the organization.

Bad doctors and treatment aside, something I’ve been dealing with a lot over the past 2 years, the app is mostly fine. However, I find that it just wastes my time in so many areas. When you sign onto the app it greets you with a small little hello screen. This screen however is not able to be skipped and only serves to waste our time. With how the app is designed you are not going to be spending a lot of time on the app. So when it takes five seconds to get through some useless greeting it really adds to an irritating experience. And that is just one thing that is bad about this app Just the worst experience I’ve had with an app like this ever. Avoid this terribly made, horribly unintuitive, time wasting, piece of trash app if at all possible

If your debit card info is outdated and you try to have your prescription delivered to your house it won’t tell you. Instead it will tell you the order has been submitted, but it won’t actually be. So you have to go into the setting and check for yourself. This terrible, Unintuitive app won’t tell you it’s outdated, you have to figure it out yourself. I hate you Kaiser :)