Lorex Home Hack 4.12.1 + Redeem Codes

New and happy self-installed residential Lorex system user here. Our Fusion NVR system has been in for about 3 months (since May 2023) and overall the system has been running well and the app is very good and useful. If was extremely easy to setup the system overall including getting the app going.

We have a mix of PoE IP wired cameras and WiFi cameras. Usability of the app is good for all devices and is pretty intuitive and well featured for most all of the common features you need as a system user for quick access and checking events, recordings and settings. The NVR console and NVR web administrator interfaces are extensive and far exceed app capabilities as you would expect.

I mostly kept this review focused on the app. LOREX areas for improvement aside from the app include: 1) configuration and product stability for configuring advanced features such as motion zones on AI cameras needs to improve and 2) Lorex Support should add email and IM support methods beside phone only. Tier 1 support is friendly and they try to be very helpful but offshore communication gaps and technical knowledge depth can and should be better.

Just bought a new Lorex system at Costco because I had a prior Lorex system at my last house and liked it. The system itself is great and I’m happy with the cameras and other hardware so far but the Lorex Home app is disappointing. It works nice on my phone but there is no iPad version, only the iPhone version. My last Lorex system must have used another app because I was able to use the iPad to view the cameras. You can load the iPhone version on an iPad but the dimensions keep the phone dimensions so you gain nothing in screen size by using your iPad! Furthermore, and even more importantly, it seems that you can only login to your cameras on one device at a time. If I try to log in on the iPad (despite the small display) it logs me out of the iPhone. When I need to quickly check my cameras because something might be happening, I don’t want to have to log in again because I was logged out by using another device. I didn’t have this issue with my prior Lorex system (which used the Lorex cloud app I believe) so I’m not sure why a newer system has a worse app supporting it.

I know Lorex can do better! Please upgrade the Lorex Home app to have a native iPad version and also allow to login on more than one device.

*Update*
Our issue was fixed after we rebooted our main computer system back to the factory settings and set everything up from scratch again. We can now see our live views on the app and it seems to be working correctly although we still have sporadic issues with getting the “oops, something went wrong” message. Overall, we are happy with everything.

My app used to work great but all of a sudden yesterday it stopped. I can no longer see the live view on the app or get notifications or look at the timeline history. I tested the Wi-Fi connectivity through the app and it says it is good. My main computer is working fine and is recording like it is supposed to. I have rebooted the router like the Lorex troubleshooting states and I have even deleted the app and reinstalled it. I have checked that all firmware is up to date and yet nothing is working. It is very frustrating.

First, the GOOD.... The App is an invaluiable part of the security pacakge. They are sooo close to a top tier app, yet the app designers have taken som liberties in applying not aonly useless features, but int he scope of a security system interface, rather annoying actually.

Now the NOT so good.... Previous update brought a handful of useless and obnoxious features that Lorex personally contacted me to let me konw they fixed, but they didn't, AT ALL! such as a bouncing screen that buzzes aggressively each time you switch camera screens, and they added the very long model-number of each camera to the camera descriptor, (we dont care to know the camera model number when veiwing our cameras recordings), and no option to remove that model number so now our descriptor is pushed off to the end so we have to scan the screen to find it to know which camera is which.

Sorry Lorex, buit please remove the "GAMER" crap you addeed to the app... buzzes, bouncing screen, etc that serve ZERO functionality to our usage of a security system. This app is NOT Candy Crush or Angry Birds, it is a secrutiy system, please give us an app that is commencerate witht that.

I know everyone celebrates the lack of a required subscription but I do think there’s a right and wrong way to implement this. My real concern with Lorex (and I’ve seen this several times on Nextdoor) is people commit a crime, like stealing a package and they notice the doorbell and they actually take the whole doorbell. I’m coming from Arlo which also had a subscription-free model in the form of offering 7 days of free cloud storage and this alleviates this issue and they have a program to replace the doorbell if it’s stolen. Unfortunately their app is garbage and “security” impedes core functionality. I did see there’s an option to purchase a NVR unit but it’s not compatible with the newer 4k battery cameras - which how you release new products that record in 4k (that could really benefit from having extra storage for the higher resolution video) and make these incompatible with the NVR is beyond me. It seems like there’s no perfect product. Bonehead decisions and half-baked executions are running amuck when it comes to these things and if you’re an apartment dweller looking for a battery-powered option you’re a “niche” audience even though there’s more apartment, condo, etc dwellers than home owners.

1. only playback option is 1/2 speed, so event or timeline videos take 2x the time to review. also makes the sound function completely useless, because 1/2-speed sound isn’t audible.
1a. If you want to advance the video, there is no option for 2x/4x/8x/16x speed so you can see what’s happening- you have to advance to a specific time and the app reloads the video EVERY TIME. If you went too far, you need to randomly find another time to load up again, but still you don’t know if you missed anything. So you end up watching everything in 1/2x. It’s the most maddening waste of time.
2. none of the configuration settings especially motion & zones work in the app- don’t even bother, absolutely frustrating exercise. Only works on the desktop.
3. The auto-captured events are near useless too, if there’s one event, it gets broken up into smaller videos, and still activities are missing. And again all load separately. So you end up going to the timeline and suffering through that. Still only 1/2 speed anyway too, so back to 1/1a.

We get many notifications throughout the day, and I am working on the settings to lessen the many non-movement ones. That said it did work when needed. We had a adored local grocery where both owners were stabbed over a customer not wearing a mask in the store. At the time I was on vacation. We heard from neighbors about the incident and immediately checked our front camera trying to see if we could see the suspect walking by. While looking on the app I noticed a notification for our parking area in the back. I checked and there he was, crossing our neighbors backyard through ours. I called the police immediately and they searched our backyard. The suspect was no longer there but they knew the direction he was heading. All while on vacation. It works - thank you!

I have called the company multiple time with my issue and no resolution. I notice about 1 week ago when I was at work that the camera would pop up but the video was not live. It would glitch or work for a few seconds and then stop again. When I’m on wifi the cameras work but while off wifi the cameras are not working on my app. They keep blaming my cell phone provider but I called them too and upgraded my service and the cameras still do not want to work on the app. They told me to check on a friends phone that has a different service and she had T-Mobile and I have AT&T. She was able to get my cameras to work while off Wi-Fi so I called back and told them yes it may be my data plan but it’s not with my data speed But it seems like AT&T in the new update to Lorax are not compatible all of a sudden which seems like the app needs to be re-updated to fix this issue. I have done all kinds of cleaning my phone, updating it, troubleshooting EVERYTHING and it’s still not working. Is your recent update not compatible with all phones or older models or what is the deal. This is so upsetting. Please help

The app has gotten a lot better over the years. I especially like the geofencing notifications. However, I strongly dislike the “Leaving Home Area” and “Entering Home Area” notifications. They are totally useless. I think it’s apparent when today user is leaving home or is close to home. Please remove this ‘feature’ or give users the option to disable it. When I receive the notifications, I am typically driving. The notification distracts me, and I am sure it distracts others. God forbid someone get into an accident because of this pointless notification. Lorex, be careful, you could be in an unfortunate lawsuit situation.

EDIT: the notifications are working as expected, and I like them. However, I do not like the notification that says “Entering Home Area” “Leaving Home Area” it’s unnecessary, I think the end user knows when they are entering or leaving the geofence. The developers reply was NOT helpful, and I wish they could look into correcting this, or giving users the ability to turn off the specific notification that says “entering /leaving home are” I’m a developer myself, and I know it’s not that complicated.

I posted a review a couple days ago and after reading responses to other peoples’ problems with the app it seems as though the same response is used over and over again - that it’s a network problem and to move the camera and other hardware closer to the modem. If it worked before and the cameras and other hardware haven’t moved why did it stop working? I do hope you work on your app and get it to work more efficiently. I share the Lorex home account with my nephew and it’s worked fine on my iPhone up until a couple of weeks ago. I can no longer access the live view on any of the cameras. I get alerts that there is motion at a certain camera but it will not load on the app.I tried on my phone’s data, 2G, and 5G. It worked on the data and 2G before. I sent an email to the company and was told that it’s a network issue. Nothing has changed with my network but your app no longer works.