BCBSTX Hack 5.22.1 + Redeem Codes

UPDATE: The app is mostly functional for me now. The coverage section is still iffy and I can’t see individual deductibles, but everything else appears to be working. Nice to finally add my insurance card to my Apple wallet after over a year of issues. Knocking off two stars from 5 for the remaining issues and the issues I had with support.

OLD REVIEW: This app is almost completely broken for me. The only portion that works is the claims center. Everything else throws an error, so I am unable to even view my medical card in the app or my coverage. I’ve tried contacting the support email on FOUR occasions now. Each time I have gotten no response or a single follow up email asking questions and no further follow up after I provide answers. Each email response has the same signature and name, so it feels like it’s one person providing support on this that may or may not respond.

I am thankful for Blue Cross Blue Shield Insurance that we have. I assume the BCBSTX Insurance we have is a blessing through the company my husband works for and thank the good Lord for it. There is a few things I would like to be better; Lower out of pocket, these days with all that’s happening, it is difficult too pay that much out of pocket every year. Prescriptions, why are we only allowed 2 places, CVS & Express Scripts? And our CVS is so short staffed, we have to wait and wait wand wait. These 2 places makes it difficult for people to get some of their medicines the doctor prescribes and you have to go back to the doctor for them too rewrite a new one. (It’s happening to me right now). Let us go to whatever pharmacy or at least add some more. We like the little mom and pops places because they seem to care more and know who you are when you come in. Walmart NO!!! I know Physical Therapy is too much as well as the chiropractor. Especially when the doctor wants you to go 3 times a week.
I like we have our own Accolade contacts to help when needed. And again there are some good insurance companies and some bad ones but like I said, I guess our BCBSTX has been good because of the company it’s through that my husband works for.

Misti, provided stupendous Customer Service via text. Her exceptional skills proved to be unwavering! She was able convey to me BCBS policies regarding which insurance takes precedence when there is a secondary insurance involved. She took additional steps to ensure that I understood the differences between the two insurances as well as making contact with the other insurance company to verify that their policy coincided with BCBS and provided me with additional information from the other insurance company as well. At the time I was only able to text, and knowing how difficult it is to communicate properly via text, Misti made it easy for me and took time to helped me out and explained it back to me in a way to where it was easy and non-frustrating. I really hope BCBS will take the time to appreciate what an exceptional employee they have. THANK YOU MISTI! From the PUENTES FAMILY.

This app is extremely hard to navigate. It should be much easier to see information about my insurance but they hide all the links that are needed in layers of menus.

The Messages link does not work so I can’t send or receive messages through the app. It just says “Promotional Messages” at the top of a blank screen.

On the claims section (which is hard to find to begin with), the claims are sorted by date of service and can’t be sorted by the date the claim was processed. I keep getting notifications that a claim has been processed but I can’t find it because the link in the message takes me generically to the claims list instead of directly to the new claim. Usually I can’t find the claim that was just processed because the date of service was months ago and it is buried under dozens of other claims. I have started requesting all my EOBs to be sent by mail so that I can get the notifications of newly processed claims in a timely way. It’s a waste of paper, money, and memory space on my phone. This app does not allow me to stay updated on my insurance claims and it doesn’t allow me to contact BCBS with questions or to file an appeal. It’s a completely useless app.

When I have opened a chat to ask about the problems with the app, they said it was a technical problem with my phone rather than their app. Not likely. This is a new phone that is fully updated and every app on my phone works as intended, except this one.

Called twice, first time spoke to Jason who was awesome and helped me get a copy of my EOB. Unfortunately the attachment wouldn’t open on my end so I called back. Second time I spoke to Jared who was also excellent! He helped me reset my password, login and then when neither the computer or phone worked he tried a third option. He suggested I try the app. I grew frustrated at my computer freezing on me but he was patient the whole time. He waited until I installed the app, logged on and found the EOB I was originally requesting. Plus, the app is way easier for me to navigate and I have quick access to all of the EOB and claims I was looking for. Huge kudos to Jared for his help and exceptional service as well as this app being user friendly and super helpful. Thank you all! 👏👏👏

This app is horrible! 1) The location finder puts me 2 counties away from my actual location. 2) the search function is clunky, why click search just to type in a search criteria just to click search again? 3) once I get a search result with a list of providers, the “call now” button does nothing, takes me to a blank page with the “done” button in the upper left corner, no other option other than clicking “done”, which takes me ALL THE WAY BACK TO THE WRONG LOCATION! Start the clunky search process all over again. 4) don’t click the directions button either on a search results page, this too will wipe the search results away. 5) don’t leave the app to call or look for directions, this too will wipe your search results away!

BTW, I’ve delivered half a dozen successful software products to market and understand the importance of a positive user experience, I would have fired whoever designed this app!

Still no ID card with this supposed update. They add their fake response after your review that goes nowhere just to appear as though they’ve actually fixed something —but they haven’t! Claims to support Apple Wallet but doesn’t because it won’t give you your ID card. Still nothing populating most pages. They refer you to the Blue Access website and basically all you can see are claims and referrals. No phone links to call for preauthorizations. This is one of the worst apps ever. It’s just awful that a CEO can be given $milllions in bonuses annually but can’t get an app produced that works for the insured who pays his outrageous compensation. Not only can you not get your ID card to appear, but nearly every page refers you to a website, rather than provide the insured with their information. You can’t even see your coverages! Ridiculous!

This company’s tech is terrible. If you have multiple policies, like separate health and dental due to not having the same people on each policy, there is no way to merge under one account. You can’t have multiple accounts in a dashboard like geico either. And there doesn’t seem to be a way to logout from this app, to login under a different policy. Healthcare in the US is cumbersome and purposely complicated & difficult to work with. We need Medicare4All. I’d rather pay more taxes for a simple single payer system than spend countless hours trying to navigate deductibles, copays, coinsurance, etc with Corps that do everything possible to profit off disease and suffering. Yeah that escalated quickly but after decades of getting screwed by ins corps, I’ve had enough and am done being ok with free market health insurance.

This app used to be just only okay. The cost estimator never gave me prices (which I thought was the point??) and searching for a provider is just so odd and could be better. Over the last month of 2 I noticed that the Claims, Coverage, and Spending tabs DON’T EVEN WORK. It keeps saying there is either nothing to show or there’s an error. I’ve had this issue for over two months now and it’s just annoying. I keep having to log on to the website to get the information I need. I would prefer a working app that is easier to access but it just flat out does not work any more. I even downloaded the update today and deleted and redownloaded it and nothing is different. Fix the dang useless and obviously broken app please.

I spent half an hour calling the first several places that the app said were accepting new patients before I actually found a doctor accepting new patients (4 locations, dozens of doctors and none accepting new patients).
I also found the interface very clunky and was not able to use the “back” button very effectively, but I didn’t expect much from the app. I just wanted to find a doctor.
I thought it seemed reasonable that the app provided by my insurer would have current info about who is on the preferred provider list. Can’t say I’m surprised, having had similar experiences with BCBS in the past via their website and phone reps, but that doesn’t make it any more acceptable.
What a colossal waste of time and money. Can’t wait till we get Medicare for all.