myPhonak Hack 6.4.1 + Redeem Codes
Developer: Sonova AG
Category: Medical
Price: Free
Version: 6.4.1
ID: com.sonova.phonak.dsapp
Screenshots
Description
The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.*
The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).
The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)
Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.
* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices
Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.
Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.
myPhonak can be used with:
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***
***Advanced Remote Control and Remote Support not available
Device compatibility:
iPhone 6s and newer running iOS Version 15.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility
Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.
IOS is a trademark of Cisco, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).
The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)
Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.
* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices
Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.
Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.
myPhonak can be used with:
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***
***Advanced Remote Control and Remote Support not available
Device compatibility:
iPhone 6s and newer running iOS Version 15.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility
Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.
IOS is a trademark of Cisco, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Version history
6.4.1
2023-05-24
General bugfixes and performance improvements
Thank you for using myPhonak!
Thank you for using myPhonak!
6.4.0
2023-03-29
Support for Phonak CROS support system
Registration with mobile phone number
General bugfixes and performance improvements
Thank you for using myPhonak!
Registration with mobile phone number
General bugfixes and performance improvements
Thank you for using myPhonak!
6.3.0
2023-02-28
Easy access to Customer Support through the Support section in the app
Improved synchronization of health features
General bugfixes and performance improvements
Thank you for using myPhonak!
Improved synchronization of health features
General bugfixes and performance improvements
Thank you for using myPhonak!
6.2.3
2022-11-03
General bugfixes and performance improvements
Thank you for using myPhonak!
Thank you for using myPhonak!
6.2.2
2022-10-17
General bugfixes and performance improvements
Thank you for using myPhonak!
Thank you for using myPhonak!
6.2.1
2022-09-20
General bugfixes and performance improvements
Thank you for using myPhonak!
Thank you for using myPhonak!
6.2.0
2022-08-22
New hearing aids supported:
Phonak Audéo™ Lumity*
-Separated speech focus and noise reduction controls
-Control of new feature StereoZoom 2.0
-General bugfixes and performance improvements
* The app is available immediately worldwide. The release dates of hearing aids vary by country. Contact your hearing care professional for availability.
Phonak Audéo™ Lumity*
-Separated speech focus and noise reduction controls
-Control of new feature StereoZoom 2.0
-General bugfixes and performance improvements
* The app is available immediately worldwide. The release dates of hearing aids vary by country. Contact your hearing care professional for availability.
6.1.0
2022-07-06
- New hearing aids supported:
Phonak Audéo Fit™ *
Phonak Audéo Life™ *
Phonak Slim™ P *
- New design for better experience
- New Health section
- Improvement of functionality
* The app is available immediately worldwide. The release dates of hearing aids vary by country. Contact your hearing care professional for availability.
Phonak Audéo Fit™ *
Phonak Audéo Life™ *
Phonak Slim™ P *
- New design for better experience
- New Health section
- Improvement of functionality
* The app is available immediately worldwide. The release dates of hearing aids vary by country. Contact your hearing care professional for availability.
4.0.6
2022-02-28
New hearing aids supported:
• Phonak Virto™ P (Paradise) *
General bug fixes and performance improvements
* Release dates vary by country. Contact your hearing care professional for availability.
Thank you for using myPhonak!
• Phonak Virto™ P (Paradise) *
General bug fixes and performance improvements
* Release dates vary by country. Contact your hearing care professional for availability.
Thank you for using myPhonak!
4.0.5
2021-12-09
We now support iOS 15
General bug fixes and performance improvements
Thank you for using myPhonak!
General bug fixes and performance improvements
Thank you for using myPhonak!
4.0.4
2021-08-18
This new version includes:
- Fixed issue of Hearing Aids reverting to Automatic (Autosense OS) after Bluetooth event for all Paradise-based devices
- Improved process for account creation, including possibility of resending the activation email
- Fix for the Settings button not displaying properly in some situations
- Other general bug fixes and performance improvements.
Thank you for using myPhonak!
- Fixed issue of Hearing Aids reverting to Automatic (Autosense OS) after Bluetooth event for all Paradise-based devices
- Improved process for account creation, including possibility of resending the activation email
- Fix for the Settings button not displaying properly in some situations
- Other general bug fixes and performance improvements.
Thank you for using myPhonak!
4.0.3
2021-05-26
This new version includes support for latest firmware updates for Audéo™ P (Paradise) and Naida™ P (Paradise).
Thank you for using myPhonak!
Thank you for using myPhonak!
4.0.2
2021-02-22
New hearing aids supported:
• Phonak Naida™ P-UP (Paradise) *
• Phonak Naida™ P-PR (Paradise) *
• Phonak Nathos Nova™ M *
• Phonak Nathos Nova™ PR *
* Release dates vary by country. Contact your hearing care professional for availability.
Thank you for using myPhonak!
• Phonak Naida™ P-UP (Paradise) *
• Phonak Naida™ P-PR (Paradise) *
• Phonak Nathos Nova™ M *
• Phonak Nathos Nova™ PR *
* Release dates vary by country. Contact your hearing care professional for availability.
Thank you for using myPhonak!
4.0.1
2020-10-29
We now support iOS 14
We now support Thai and Indonesian languages
General bug fixes and performance improvements:
1.Availability of Speech focus slider in app presets and custom scenarios
2.Increased Privacy Notice font size for readability
3.Remote Support stability enhancements, Hearing Diary minor UX enhancements
4.Improved connection management for streaming
5.Improved hearing aid connection management
Thank you for using myPhonak!
We now support Thai and Indonesian languages
General bug fixes and performance improvements:
1.Availability of Speech focus slider in app presets and custom scenarios
2.Increased Privacy Notice font size for readability
3.Remote Support stability enhancements, Hearing Diary minor UX enhancements
4.Improved connection management for streaming
5.Improved hearing aid connection management
Thank you for using myPhonak!
4.0
2020-08-20
The myPhonak app has new features for you:
Remote Control has a brand new feature implemented into one of the sliders to allow you to personalize your hearing experience even more
Your HCP can test your hearing remotely using your hearing aids to deliver the sound
Hearing tasks can be sent to you from your HCP to help you get acclimatized to your hearing aids
Tap Control settings can be configured
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
Remote Control has a brand new feature implemented into one of the sliders to allow you to personalize your hearing experience even more
Your HCP can test your hearing remotely using your hearing aids to deliver the sound
Hearing tasks can be sent to you from your HCP to help you get acclimatized to your hearing aids
Tap Control settings can be configured
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
3.0.6
2020-05-27
We now support:
- New hearing aid firmware supported
General bugfixes and performance improvements.
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
- New hearing aid firmware supported
General bugfixes and performance improvements.
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
3.0.5
2020-05-07
We now support:
- Phonak Naída M-SP
General bugfixes and performance improvements.
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
- Phonak Naída M-SP
General bugfixes and performance improvements.
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
3.0.4
2020-03-30
General bugfixes and performance improvements.
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
3.0.3
2020-01-15
General bugfixes and performance improvements.
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
3.0.2
2019-11-12
General bugfixes and performance improvements.
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
3.0.1
2019-10-04
General bugfixes and performance improvements.
We added new features:
- New languages supported
- Auto On behaviour
- Select Bluetooth connection for phone calls
- Enter program name
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
We added new features:
- New languages supported
- Auto On behaviour
- Select Bluetooth connection for phone calls
- Enter program name
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
3.0.0
2019-08-20
The myPhonak app has new functions for you:
Remote Control for an even more personalized hearing experience
My Hearing Aids for information on your hearing devices
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
Remote Control for an even more personalized hearing experience
My Hearing Aids for information on your hearing devices
Thank you for using myPhonak!
Use the feedback function to get in touch with us. We’re always happy to hear from you.
2.0.2
2019-03-28
General bugfixes and performance improvements.
Thank you for using myPhonak app!
We are always happy to hear from you, so please use the feedback function to get in touch with us.
Thank you for using myPhonak app!
We are always happy to hear from you, so please use the feedback function to get in touch with us.
2.0.1
2019-03-05
General bugfixes and performance improvements.
Thank you for using myPhonak app!
We are always happy to hear from you, so please use the feedback function to get in touch with us.
Thank you for using myPhonak app!
We are always happy to hear from you, so please use the feedback function to get in touch with us.
2.0.0
2018-12-11
We now support the new Phonak Marvel hearing aids for a love at first sound experience.
Ways to hack myPhonak
- Redeem codes (Get the Redeem codes)
Download hacked APK
Download myPhonak MOD APK
Request a Hack
Ratings
1.9 out of 5
1 251 Ratings
Reviews
Rickus22,
The app hurts the experience
To be sure the Lumity hearing aids are good HAs and seem to be of good quality. However, the things revolving around the aids are less then stellar. The app is slow to connect to the aids. The app will sometimes switch into streaming mode for no reason. When trying to fine tune the hearing aids the app will often crash or show an error and default to the Home Screen. The aids lack gps to track a lost aid. They lack Apple Watch support. They connect to up to 8 devices but who needs that. It would be better to connect to say 4 devices and be more stable and faster. Imagine being in the checkout line trying to hear through plexiglass and mask and waiting for your aids to connect so you can adjust them. I turned the Paradise back. I would like to keep these but it seems that little progress has been made on the app since I tried the app with the Paradise HAs. Phonak, you can do better.
Ironchief53,
Good hearing aids very bad tech.
I have been using the top of the line Phonak Life hearing aids for two weeks, today I am sending them back. The hearing aids are nice but the app and implementation is so bad I can not use these hearing aids.
First you do not pair these through the accessibility app on the phone, this causes you to lose functionality. Here are some examples. Through accessibility on the phone I can choose separately what sounds I want to go to the hearing aids. I can have phone calls through my hearing aids and other sounds (like typing sounds) go to the phone. The way Phonak has chosen to do it, ether all sounds go to the hearing aids or no sounds go to the hearing aids. I can not choose to use the phone mike in loud environments. In loud environments people can not hear what I am saying. If I switch to the phone mike I have to also hear through the phone speaker, now I can’t hear. Because other brands use accessibility in loud environments I can turn down the background noise the hearing aids are amplifying and turn up the phone call. This way I only hear the caller, not with these. A lot of times when I open the app it will not connect. If you are on the phone you can not access the app.
This has got to be the worst thought out app I have ever seen.
I have to wonder if Phonak even bothered to bata test or ask the advice of people with hearing loss.
First you do not pair these through the accessibility app on the phone, this causes you to lose functionality. Here are some examples. Through accessibility on the phone I can choose separately what sounds I want to go to the hearing aids. I can have phone calls through my hearing aids and other sounds (like typing sounds) go to the phone. The way Phonak has chosen to do it, ether all sounds go to the hearing aids or no sounds go to the hearing aids. I can not choose to use the phone mike in loud environments. In loud environments people can not hear what I am saying. If I switch to the phone mike I have to also hear through the phone speaker, now I can’t hear. Because other brands use accessibility in loud environments I can turn down the background noise the hearing aids are amplifying and turn up the phone call. This way I only hear the caller, not with these. A lot of times when I open the app it will not connect. If you are on the phone you can not access the app.
This has got to be the worst thought out app I have ever seen.
I have to wonder if Phonak even bothered to bata test or ask the advice of people with hearing loss.
Mlo166_yahoo-com,
Disappointing updated app
The app creators probably don’t use this product! Because the funtionality didn’t change - just the fluff. There’s more information on user forums on how fix typical app & hearg-aid unit issues that aren’t addressed in the app support feature. For example: you acquire a new right hearing aid unit. The app’s functionality can’t help you resync the pairing of both aids for streaming to both ear units. The app support faq’s do not address this particular and inevitable problem that most all users will experience - and this issue is predominant throughout all Audeo’ users or will be if you require replacing the R-Phonak unit! This has happened 3 times over the past 3 years. That is why these units are ‘for sale’ moreso than the other user-friendly competitors. My Phonak friends were disappointed also.
A suggestion: have your app creators get a pair of Phonaks and use them for a year. Then replace the R-Phonak unit. Give them to a six grader to sync and pair for streaming & hands-free cellphone use. Come back and redesign the app instead of adding more fluff! Maybe redesign the charger unit to do these funtions automatically into the cellphone for setup using a non-blutooth accessibility option. ( blutooth is 30 year-old technology! )
My technical background qualify me to make this review.
A suggestion: have your app creators get a pair of Phonaks and use them for a year. Then replace the R-Phonak unit. Give them to a six grader to sync and pair for streaming & hands-free cellphone use. Come back and redesign the app instead of adding more fluff! Maybe redesign the charger unit to do these funtions automatically into the cellphone for setup using a non-blutooth accessibility option. ( blutooth is 30 year-old technology! )
My technical background qualify me to make this review.
Shdwbxr,
No Apple Watch connection
Update: I am changing this to one star. Trying to use the app to make any adjustments is constantly frustrating. It won’t connect without Internet ‘the first time’? I have to remember to connect them to the app every morning before I leave the house. I have had them for three months. I wish I could return them and research what company has a better user interface. I don’t understand why this is hard. Apple should make hearing aids and save us all from the companies that don’t put priority on user satisfaction.
Maybe I expect more because I’m 42? I’m very happy with my Audeo Lumity. I like being able to get them adjusted through the app during a video appointment. The app takes a very long time to connect and does not have any Apple Watch functionality. So, when I’m in a loud restaurant or crowded reception and I’m struggling, I have to take out my phone and wait sometimes a full minute to adjust the settings when they do not adjust automatically. How embarrassing to stop a conversation because I can’t hear. No one can see I have hearings aids under my long hair so it is very disruptive to need to adjust them from my phone and then the app disconnects and reconnects constantly. For the price point I expect a better user interface.
Maybe I expect more because I’m 42? I’m very happy with my Audeo Lumity. I like being able to get them adjusted through the app during a video appointment. The app takes a very long time to connect and does not have any Apple Watch functionality. So, when I’m in a loud restaurant or crowded reception and I’m struggling, I have to take out my phone and wait sometimes a full minute to adjust the settings when they do not adjust automatically. How embarrassing to stop a conversation because I can’t hear. No one can see I have hearings aids under my long hair so it is very disruptive to need to adjust them from my phone and then the app disconnects and reconnects constantly. For the price point I expect a better user interface.
AlwaysBmore247,
App is ok would benefit from these improvements
Please include the following into your app. Full control to adjust anything when streaming thru Bluetooth example phone calls, listening to music or watching any video online; being able to adjust the bass, middle, treble, noise reduction etc. Add Wind reduction control and front focus feature for loud environments to be able to hear the person that's directly in front of you. Show a diagram of the the speech focus so a user can see how wide or narrow you're adjusting to. If streaming thru the tv box, make user have full control bass, middle, treble, noise reduction etc.
My hearing tends to fluctuate alot, cochlear hydrops. Age 39. Some days I have to make adjustments thru the app however when making those adjustment for that day it would be nice let a user decide to click on/off auto sense for that particular setting the user created to adjust to the environments.
I believe these suggestions would greatly enhance a user's experience using the app. Especially with those with fluctuating hearing loss for the ability to have full control.
My hearing tends to fluctuate alot, cochlear hydrops. Age 39. Some days I have to make adjustments thru the app however when making those adjustment for that day it would be nice let a user decide to click on/off auto sense for that particular setting the user created to adjust to the environments.
I believe these suggestions would greatly enhance a user's experience using the app. Especially with those with fluctuating hearing loss for the ability to have full control.
JMaxter,
Phonak can do much better
It’s interesting that I am having very similar issues as Rickus22 that posted on January 1. For the developer to suggest to turn off app sounds is not the answer. Signia, Resound have considerably better apps and turning apps off on my iPhone is not necessary on the Signia/Resound app. Unfortunately, my deadline for returning my Phonak Luminis expired after 2 months. I was going to return them for the Resound brand, but I was a few days past the deadline because I was out of town. Why can’t Phonak replace the app developer and hire someone of the Signia/Resound expertise? According to the app, you have had over 3 years to improve the app, and very little has been done to improve MyPhonak app. And no ability to control MyPhonak with my iWatch Ultra? GIVE ME A BREAK!!! I plan to get rid of these hearing aids as soon as I can afford to replace them with comparable high quality aids that have much better apps than MyPhonak. These Phonaks are excellent aids, but the app makes them worthless, as far as I’m concerned. Hopefully the app developer will respond by saying a major update is very near; but after 3 years? I seriously doubt it.
2022 update is a step backwards
The recent update (August 2022) is a mess. I’m too, have had many opportunities to install, uninstall and reinstall the new app. Although both hearing aids will pair with my iPhone, only one will pair consistently with the app and stay connected. The left hearing aid will pair with the app and disconnect within seconds of pairing. The TV connector part of the app fails more often than it pairs. My experience with the previous app was very positive. Strangely, everything worked fine! The new upgrade destroyed all that positivity. Something needs to be done with this failure guaranteed app release.
ADDITION: I have installed, uninstalled and reinstalled this useless app numerous times. It’s too bad that this app fails to function properly with Audéo P-90 hearing aids. The old app never failed.
The app developer has to know that the app isn’t helping almost 400 users. What we need is an app that quickly connects and stays connected with the hearing aids and then operates correctly with the aids. If one needs an app that will disconnect one’s hearing aids and then become useless, this is it.
ADDITION: I have installed, uninstalled and reinstalled this useless app numerous times. It’s too bad that this app fails to function properly with Audéo P-90 hearing aids. The old app never failed.
The app developer has to know that the app isn’t helping almost 400 users. What we need is an app that quickly connects and stays connected with the hearing aids and then operates correctly with the aids. If one needs an app that will disconnect one’s hearing aids and then become useless, this is it.
cactusscribe,
Shame on all of you!
My mom is 90 years old. Ninety. She’s half way through her warranty on her phonak hearing aids and was doing just fine on the old app. Now: completely unusable. We spoke directly to Phonak consumer line to say hey, features and functions in her user manual that she used are no longer available in this new app! We were told too bad, you have to make it work. That was it. Do you have any idea how hard it is for older people to have to get out of the app, relaunch it, try to get it connects to both hearing aida via the app is?! Shame on you! Was there no user testing? Like REAL older users? She thinks she has to get new hearing aids after spending several thousand dollars on yours just 18 months ago. Ya ya follow the link and share what’s wrong. What’s wrong is clearly outlined in other reviews plus you just decided to eliminate functionality that was sold to her and that she used every day to be able to function in different environments!!!!! She lives independently but this change has left her dependent and defeated. Please please fix this!!!
Natesmomnpop,
3/1/23 App update
This most recent update to the app has made the app almost useless. If the app
is closed, the LE connections are forcefully dropped. If you leave the app open and lock your screen, after a few minutes the connection is dropped. If you leave your screen unlocked switch to another active app (leaving Phonak app running in the background) after a few minutes the connection drops.
Once dropped you have to force close the app, go to phone Bluetooth settings and manually reconnect the LE connections, then reopen the app and wait about 30 seconds for the app to
see the aids. By the time you do all this you have missed what ever it was that caused you need to use the app in the first place.
I have done every possible combination of rebooting phone, deleted and reinstalled app. Removed repaired aids to Bluetooth and app.
When the app is open and connected, it is much faster to switch between activities, particular when briefly switching to/from
Streaming sources.
You have GOT to do a better job of QA testing the app before rolling out changes. We spent literally thousands of dollars on these aids, and you keep breaking basic functions via half-baked app releases. If you are not already, you need a customer beta team to use the updates in the real world for a time to catch these kinds of things.
is closed, the LE connections are forcefully dropped. If you leave the app open and lock your screen, after a few minutes the connection is dropped. If you leave your screen unlocked switch to another active app (leaving Phonak app running in the background) after a few minutes the connection drops.
Once dropped you have to force close the app, go to phone Bluetooth settings and manually reconnect the LE connections, then reopen the app and wait about 30 seconds for the app to
see the aids. By the time you do all this you have missed what ever it was that caused you need to use the app in the first place.
I have done every possible combination of rebooting phone, deleted and reinstalled app. Removed repaired aids to Bluetooth and app.
When the app is open and connected, it is much faster to switch between activities, particular when briefly switching to/from
Streaming sources.
You have GOT to do a better job of QA testing the app before rolling out changes. We spent literally thousands of dollars on these aids, and you keep breaking basic functions via half-baked app releases. If you are not already, you need a customer beta team to use the updates in the real world for a time to catch these kinds of things.
Festus J.,
This app is so awful it makes the HAs a bad choice
This app is the means by which a user controls the HAs so it does make a massive difference in overall product quality. The litany of flaws is well documented in the other ratings, and I know from my audiologist and the Sonova sales guy she connected me to that the company has hard this loudly and repeatedly from the customer base. But no result. They say ‘we will let the developers know’!! The company has the financial resources to fix this, and I figured they would, quickly, when I got them 6 months ago. I think it is becoming apparent that it is not just the app and software but hardware too. Stay away.
UPDATE: Got the stock response of in summary: ‘send us more details and we will look into it’. As if they don’t know the problems! I will amend my review: hardware is probably ok, the app and software are so awful Sonovo management is either incompetent and inattentive or doesn’t care. My stay away conclusion is just reinforced by the response.
UPDATE: Got the stock response of in summary: ‘send us more details and we will look into it’. As if they don’t know the problems! I will amend my review: hardware is probably ok, the app and software are so awful Sonovo management is either incompetent and inattentive or doesn’t care. My stay away conclusion is just reinforced by the response.
