BCBSIL Hack 5.22.1 + Redeem Codes

I like seeing claim details and what the company thinks I’ve paid toward my deductible, but the Medical Coverage page already shows payment toward deductible, so it’s redundant to have a separate tab dedicated to this alone, so it appears that there’s no other value this app brings to peoples lives. That being said, I expect to be afforded access to all my specific coverage from my plan, not just some general highlights. I can’t imagine it’s that difficult to link account information that is available on the website to the mobile app. That’s what programmers get paid to do. Plain and simple, everything available, on-the-fly, moving at the speed of life and not caught up in a stack of papers that can burn up in a house fire or get destroyed by floodwaters. Yes, there’s a website, but it’s a mobile world these days. Thanks in advance!

DO NOT USE THIS APP. It’s a major development failure. Nothing ever works. Don’t take my word for it. Look at the review history on how often this app failed. It constantly leaves you to calling directly to get answers and the lines are always clogged. If I was BCBS I would be suing the developer for breach of contract as it’s a P.O.S. I have never been able to log in. BCBS, do not advertise a platform and route people to use it when it’s a catastrophic failure. This app and its ability is a representation of the management group for BCBS and their lack of respect for the people that are trying to navigate the gross injustice of the american health care system. If the only platform that works is a desktop version, say so. Stop asking hopeful Americans to use something when it’s not proven to be effective and working. We’re tired of developers dropping initial garbage onto consumers with the expectation of fix as you go instead of proper testing and correction prior to release. Would you buy a refrigerator that has the potential of not chilling your food and requires service several times before it is finally running correctly? Are we supposed to “expect” to absorb the cost of rotten foods so you can get to market? Is that a fair expectation? Pull the app. Get it right first, then release to public for use. The current approach your using makes BCBS look like extremely incompetent fools. I know their not, but apparently their IT department is not thinking.

Just wanted to throw in my two cents to congratulate a health insurance company for putting a death sentence on the financial security of millions of Americans. We can thank all insurance companies in this country for punishing people for having cancer and life threatening illnesses. We couldn’t have done it without you! Also, thank you for putting pressure on President Obama by making a deal allowing Americans to sign up and receive dozens of spam-like phone calls as poor Americans pin their bodies up for sale to the lowest bidder. Nicely done! Maybe now you can add more additions to that fancy skyscraper you built in downtown Chicago! I’m looking forward to the day a US President finally realizes who’s actually at fault for our broken healthcare system - health insurance companies. Let’s put them all out of business, and go public. There’s no one else to blame but themselves. This app is terrible, btw. I’m sure you guys just made it so you could say, “hey, check out our app!”

Had a hard time trying to decide whether or not I was gonna give a 2 or 3 and the only reason it got a 3 is because there’s not a half star and the fact that My insurance info is pretty accessible through the app is why it got such a high score. Trying to find a provider in this app is pointless. The only information you have is the name and location. There no other information on them ex. rating, specialty, who they cater to, etc. which leaves you to have to google it and god forbid you do that at the same time, because if you try it resets the app and here you are beginning your search again and back at step 1! I am not the kind of person who chooses a provider because their name sounds cool. I want to know a little more details so that my time and theirs isn’t being wasted! I don’t know, if you’re going to develop an app to make things “more convenient and accessible” then you should actually do that or don’t give the option at all.

The app is good. I appreciate the security features. I would like to see more features from the home page (provider finder, BVA info, fitness discount information, etc.) or at least limit the click to get to these features to “2 clicks.” I understand this can be difficult as there are so many features available but if we target the top 5-10 links that are selected to make immediately available, that would be great.
I also wish that if services are available regarding my overall wellbeing that may not necessarily be available through my plan such as (national support groups for conditions, example: diabetes, stroke, etc.) the links or contact to these associations are made available.

They can’t answer simple questions. I called three times, got three different answers. My provider called three times, got three different answers. Finally I was told that they can’t tell me how much they’ll cover (on a basic service for which there is only one coding option) until I use the service and therefore owe the money. So basically you won’t know how much you owe until you get the invoice and have no choice but to pay it! Then I’m directed to the app to see “an explanation of my benefits”, which is unhelpful since they themselves can’t give me a straight answer about my benefits. It’s an absolute scam. They won’t cover any of the costs until I hit my deductible, which I’ve literally never hit in my entire life. Oh but I can get a discount! Which is higher than if I just paid my provider directly 🙄 why does my employer pay for this? I get one free doctors visit per year and that’s basically the only benefit I see. Yeah totally worth it.

UPDATE: AS PROMISED I’m updating my review to reflect that as of the update pushed 7/9/19 the medical card doesn’t load in the app BUT I am at least able to add it to my apple wallet. Not a 5 star update, but I am ok with giving this 4 stars now. THANK YOU DEVELOPERS AND TEAM!! My original review is below.

The app is functional and does an effective job of letting you know your claims and current plan limits (deductible and out of pocket).

However, I can’t load my card which would be enough for me to give the app 4/5 stars but it seems I can’t get anyone to help me fix. Can dev help? I would gladly update my review to reflect that devs help customers and fixed bug I am encountering.

I’m updating my review, but it won’t be any more complimentary. Why does this app exist, when it works so poorly for so many dissatisfied users (me included)?

I actually believed the developers robo-response to my bad review 3 months ago, and sent them email as requested: still no reply from them! The really audacious part is that they continue to market the convenience of their non-app relentlessly online and via email. And it worries me that a company that is trying to present itself as caring for customers doesn’t get how their inaction tarnishes that caring image.

BCBSIL, don’t waste my time with another auto-response: I already know that “something went wrong on your end, you’re aware of it the problem, and you’re working on a solution”.

I wouldn’t know if the app itself is good or bad: I’ve never been able to get past the login screen. I’ve talked to tech support three times. “They’re working on it”. Really? That’s your answer? Meanwhile I can only log in from a computer, but never from the app. What in the world can be so wrong with this app that I can’t log in to my account? Hilariously, every time I try to log in, the text on my app says “something went wrong on our end. We’re aware of the problem, and are working on a solution”. I guess one out of three ain’t bad.

I don’t like being overly negative, but there really needs to be something done with this app. For starters, the app logs you out if you click any of the links that takes you away from the app, which is hilarious, resulting in you having to reopen the app and search everything all over again. Secondly, and this is perhaps the more disturbing part, I called 3 “General Practice” facilities, one was just a “vein clinic”, the other a dermatologist, and the last was a Cancer Treatment facility! That’s extremely inappropriate, I can’t believe the app would allow that kind of mistake. I even asked if they had created the post by mistake and they didn’t know about the app at all. There’s an unprofessional lack of quality control with this app, especially with something as serious as healthcare. You’re better off just calling around locally.

Very pleased with speed and accuracy of claims and payments as well as coverage! Have had some problems with misinformation regarding my personal payments and auto pay but have learned to call twice or until get same answer twice from customer service. But they’ve always been QUIICK to refund overpayments and the customer representatives are consistently fast and friendly. Basically there’s a delay in information on current balance due and what’s already been deducted from your bank (neither showing on either acounts as paid/deducted)