Check your addition, VA. Your numbers seem padded
All that I see of the reviews is one writer who says he/she expected more than just another step to communicate (3 stars) — still have to use a web browser (paraphrased). The rest of the accessible reviews basically all say, don’t use this app!!!
So. What did I do? I did the math. The Veterans all say: 3, 1, 1, 1,1 ...., which is much less than 3 stars, let alone 2+
I simply uninstalled the app and didn’t even open it.